Privacy Policy

​Last updated: 12/07/26

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1. Introduction

 

Miller Diamond Cutting Services Ltd, trading as KM Sales and Hire ("we", "our", "us"), is committed to protecting your privacy and handling your personal information responsibly.

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This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, contact us, or purchase products from us.

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We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

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2. Who We Are

 

Business Name: Miller Diamond Cutting Services Ltd

Trading Name: KM Sales and Hire

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Registered Address:

22 Rectory Close
Newbury
Berkshire
RG14 6DE

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Website: www.kmsalesandhire.com

Email: brendon@kmsalesandhire.com 

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3. What Information We Collect

 

Depending on how you interact with us, we may collect:

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• Name

• Company name (where applicable)

• Email address

• Telephone number

• Postal address

• Payment information

• Purchase and order history

• Marketing preferences

• IP address

• Browser and device information

• Website usage information collected through cookies and analytics

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4. How We Collect Your Information

 

We collect personal information when you:

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• Complete an enquiry or contact form

• Contact us by email or telephone

• Visit us in person

• Purchase products from us

• Browse our website

• Interact with us through social media

• Accept cookies on our website

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5. How We Use Your Information

 

We use your personal information to:

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• Respond to enquiries

• Process and fulfil orders

• Provide customer support

• Communicate about your order

• Send quotations

• Arrange deliveries

• Process payments

• Maintain customer records

• Improve our website and services

• Comply with legal and accounting obligations

• Send marketing communications where you have consented or where we are legally permitted to do so

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6. Our Lawful Basis for Processing

 

We process personal information under one or more of the following lawful bases:

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Contract

Where processing is necessary to supply products, fulfil orders or respond to purchase enquiries.

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Legal Obligation

Where we are required to retain records for taxation, accounting or other legal requirements.

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Legitimate Interests

To manage and improve our business, respond to enquiries, maintain customer relationships, prevent fraud and improve our website.

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Consent

Where you have agreed to receive marketing communications or where consent is required for certain cookies.

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You may withdraw your consent at any time.

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7. Marketing

 

We may occasionally send information about new products, equipment and services that may be of interest to you.

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You will only receive marketing communications where we have your consent or another lawful basis to do so.

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Every marketing email will include an option to unsubscribe, and you can opt out at any time.

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8. Who We Share Your Information With

 

We only share personal information where necessary, including with:

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• Payment providers

• Delivery and courier companies

• Professional accountants

• Wix, which provides our website and customer management platform

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We do not sell your personal information to third parties.

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9. International Transfers

 

We aim to keep your personal information within the United Kingdom.

 

Where any service provider processes information outside the UK, we will ensure appropriate safeguards are in place in accordance with UK GDPR.

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10. How Long We Keep Your Information

 

We only retain personal information for as long as necessary.

 

Typical retention periods include:

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• Customer records – up to 7 years after the last transaction

• Financial records – 6 years plus the current financial year, to meet HMRC requirements

• Enquiries that do not result in a sale – up to 24 months

• Marketing records – until you unsubscribe or withdraw consent

• Website analytics – generally up to 26 months unless otherwise required

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Where there is a legal obligation to retain information for longer, we will do so.

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11. Keeping Your Information Secure

 

We take appropriate technical and organisational measures to protect your information, including:

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• Password-protected systems

• Encrypted connections where appropriate

• Secure payment providers

• Restricted access to personal information

• Regular monitoring of our systems

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Although we take reasonable precautions, no internet transmission is completely secure.

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12. Your Rights

 

Under UK GDPR you have the right to:

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• Request access to your personal information

• Request correction of inaccurate information

• Request deletion of your information where applicable

• Restrict how your information is processed

• Object to certain types of processing

• Request transfer of your information to another provider where applicable

• Withdraw consent where processing relies on consent

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To exercise any of these rights, please contact us using the details below.

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13. Complaints

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f you are unhappy with how we handle your personal information, please contact us first so we can try to resolve the issue.

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You also have the right to complain to the Information Commissioner's Office (ICO):

www.ico.org.uk

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14. Contact Us

 

If you have any questions about this Privacy Policy or how we handle your personal information, please contact:

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KM Sales and Hire
22 Rectory Close
Newbury
Berkshire
RG14 6DE

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Email: brendon@kmsalesandhire.com

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15. Changes to This Policy

 

We may update this Privacy Policy from time to time to reflect changes in our business, legal requirements or our services.

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Any updates will be published on this page with a revised "Last Updated" date.